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Freequently Asked Questions
The Team Behind Our Amazing Creations. We are a team of skilled developers, creative designers, and avid WordPress geeks. We love to creat awesome themes & plugins.
General Questions:
What is the refund policy of themetum?
We have a customer friendly 14-day* refund policy. But you can not ask for a refund claiming a feature that your purchased theme or plugin doesn’t include. Read our refund policy.
Do your themes support RTL?
Yes, all of our paid themes support RTL.
Do you have any installation or setup service?
We do not have any installation or setup service. You can hire a freelance developer to do this on your own.
Why should I have a registered account on your website?
If you want to use any of our themes (either free or premium), you need to register an account so that we can keep a record of all of our themes users. This account will let you post support queries on our forums as well.p>
Are your themes widget ready/shortcode supported?
Yes, all of our themes are widget ready and shortcode supported.
What is your free product support policy?
themetum offers a good number of free products. Our free titles are labelled as “Free” so you can easily recognize them. We provide support for our free products, but the paid ones get the utmost priority from the support team. You can ask questions on our forums and the support team and/or community members may help you.
Pre-Sale Questions:
Do you provide documentation and support?
Yes, all of our themes and plugins are well-documented, and we provide top notch support for our products.
How long do I have support access?
You can get our tech support for 1 year from the day you purchase our theme(s).
How can I benefit from support and updates?
We provide support for issues you run into while using our products and update these on a regular basis. We highly recommend you to update your theme(s)/plugin(s) whenever an update is available.
Do you provide customization?
Yes, we provide customization service. Although all of our themes are highly customizable and we believe you can do it yourself. Our plugins are feature-rich and flexible enough for anyone to use.
Do you have an affiliate program?
Yes. We do have a decent affiliate program. Earn 30% per sale by referring themetum items and get lifetime recurring commissions!
For how many websites I can use a theme/plugin?
Our single product license allows you to use one theme/plugin for a single website upon a single purchase. The bundles offer unlimited domain use license.
Are the themes Search Engine Optimized?
Yes, all of our products are highly search engine optimized.
Which browsers do you test the themes on?
Our themes look and work great on all major browsers such as Chrome, Safari, Firefox, Opera, and Microsoft Edge. We don’t test on IE because Microsoft has stopped updating IE.
How can I use a discount voucher?
If you have any coupon code, then apply that on the cart/checkout page’s “Coupon Code” text field. (Each coupon code has its own deadline. They are not supposed to work after that particular time).
Which payments do you accept?
We accept PayPal, 2checkout, Visa, MasterCard, Discover and American Express.
Account Questions:
Can I share my username and password with your staffs?
Yes, you can. But we recommend you not to share your live website’s password with anybody. You can share password of your demo website.
How to recover my themetum account password?
If you forget your themetum account password, then go to this link and fill out the form with your email address and click the ‘Reset Password’ button. You will receive an email with the password reset instructions. If you don’t get the email, please check your email’s spam box.
How to download the product?
If you purchase any of our products, you need to download that product to use. To download the product purchased, you have to first login to the themetum site. Then go to My Account > Download. There you can find a download section. If you face any problem, please feel free to contact our support team.